Can I Change or Cancel My Order?

Cancellations and changes to the shipping address are not possible once an order has been placed. If a shipment is returned to us, we will not refund the original shipping costs (if applicable).

Also, please see our Returns & Refunds Policies.

If you want to order something else, simply place a new order online. Our team can help with the products you need. If you would prefer to chat with us please use the chat button on the lower right hand corner.

Our online shop customer service team is available Monday – Friday, 8am – 8pm(ET) and Saturday and Sunday, 11am-7pm(ET). We’re happy to assist you.

What if I forget my Order Number? 

No worries! Your order number is in your confirmation email along with an automatic link to your order status on Reebok.com. It is a good idea to save your order confirmation email or write down the number for future reference. If you forget or misplace your order number, please send us a chat, and a customer service representative will contact you.

How Can I Check the Delivery Status of My Order?

To check the delivery status of your order, please visit the shipping carrier’s website and input your tracking number, which can be found in your shipping confirmation email. 

How Will I Know Our store Shipped My Order?

We’ll send you a confirmation email once your order has been placed and processed. The confirmation will contain your order number, your shipping address, and the tracking number. Please remember to check your spam folder.

Once your order is placed on Reebok.com you will see an authorization hold on your chosen method of payment. The authorization hold on your payment method will not turn until a charge on your account until the order ships.